Education & Player Care Officer
Location: Trillion Trophy Training Centre
Salary: Competitive
Expires: 01/06/2021 23:59

Term: Permanent

Department: Academy

Location: Trillion Trophy Training Centre, Redhill Road, Birmingham, B38 9EL

Salary: Competitive

Hours of Work: Hours are set to meet the needs of the business but are a minimum of 37.5 hours per week.

Application closing date: 01/06/2021 (Due to the urgency of filling this vacancy, suitable candidates will be interviewed as and when they apply and the role will be closed as soon as a suitable candidate has been sourced).



  • Communicate and promote the Academy culture creating an elite environment for the development of young players.
  • Have consistently high standards.
  • Communicate and engage with parents/guardians where appropriate.
  • Attendance at all professional development events.
  • Actively engage in a fully functioning competency framework and integrated appraisal process.
  • Monitor the well being of Academy players at all times liaising with the Head of Safeguarding & Player Care.
  • Ensure compliance with all the Policies and Procedures contained within the Staff Handbook, paying particular regard to the Equal Opportunities Policy and Health & Safety Policy and procedures at all times.


  • Work within the Education and Player Care team to lead on the U9-16’s programme.
  • Contribute to the departmental structure to ensure continuity and consistency for all Academy players.
  • To ensure a cohesive structure and link between all key stakeholders in the U9-16’s programme, through excellent communication, organisation and management skills.
  • Co-ordinating parent forums across the Academy, collating opinions and suggestions and feeding back to the AMT.

Education Responsibilities:

  • Manage hybrid school release programme for players aged U12-U16.
  • Liaise with players, parents & schools on a regular basis (termly) to develop relationships and foster collaboration between all stakeholders.
  • Track the progress of all players on school release to monitor alignment against academic flight-path.
  • Working as part of a multi-disciplinary team, ensure the alignment and integration of the Education department within the wider programme across the whole of the Academy.
  • Produce reports to contribute to multi-disciplinary meetings.
  • Coordinate formative and summative assessment data to provide insight to individual and group progressions.
  • Management of part-time school release staff and timetable to maximise productivity and engagement during school release sessions.
  • Contribute to the maintenance and evolution of the APP document / Audit criteria.
  • Ensure that all relevant data is added to, and maintained on the PMA.
  • Implementation of ‘Intervention Strategy’ in collaboration with other stakeholders.

Player Care Responsibilities:

  • Manage and coordinate the U9-U23 Life Skills Programme in accordance with EFL Youth Development rules.
  • Support player transitions and deliver bespoke exit pathways, working with Academy staff internally and with individuals/organisations externally.
  • Ensure that all relevant data is added to and maintained on the PMA.
  • Work closely with the Administration & Player Care Assistant to ensure all player transport requirements are met.
  • Work closely with the Administration & Player Care Assistant to support the host family process for both players and hosts.
  • Carry out host family visits as directed by the Head of Safeguarding & Player Care.
  • Assist in developing and maintaining player accommodation plans.
  • Assist in implementing the mental and emotional wellbeing strategy and action plan, working with internal staff and external partners.


Academic Qualifications

Essential Requirements

  • QTS (or equivalent).
  • Educated to degree level or above.
  • A1 Assessor Award.
  • Valid Driving Licence.

Desirable Requirements

  • LMA Diploma in Management or equivalent.
  • Relevant degree.
  • Player care qualification.
  • IQA qualification.
  • FA Safeguarding.
  • Mentoring qualification.


Essential Requirements

  • Experience working within an elite setting / Academy system.
  • Teaching & working with young people.
  • Experience of working in a secondary school environment.
  • Experience of working in the post-16 sector.

Desirable Requirements

  • Experience leading a department.
  • Delivery of the AASE programme.
  • Experience of working in player care.
  • Experience of delivering a life skills programme.

Skills and Abilities

Essential Requirements

  • Knowledge of the Player Performance Pathway / EPPP.
  • Knowledge of exit pathways for elite athletes.
  • Computer literacy (in particular with Microsoft Office).
  • Written and oral skills.
  • Knowledge of the AASE programme.

Personal Requirements

Essential Requirements

  • Collaborative.
  • Knowledgeable.
  • Inspirational.
  • Exciting.
  • Influential.
  • Innovative.

Desirable Requirements

  • Foreign Language.
  • Previous audit experience.
  • Working with, and supporting elite athletes.
  • IT proficient.
  • Able to produce, interpret & analyse data.
  • Performance Management Application (PMA).

Applicants must be eligible to live and work in the UK.

Only applicants that demonstrate within their application that they meet the above criteria will be considered for the role.

This role is regarded as a ‘Regulated Activity’ and is therefore subject to an Enhanced DBS check, (previously a CRB check) which includes the barred list for working with children. This post is exempt from the Rehabilitation of Offenders Act 1974

Birmingham City FC is an equal opportunities and Disability Confident employer and welcomes applications from all sectors of the Community.