Match-day Tour Guide
Location: St Andrew’s Stadium, Birmingham
Salary: Competitive
Expires: 06/08/2021 23:59

Term: Matchdays as required

Location: St. Andrew's Stadium, Birmingham

Salary: Competitive

Minimum Age: 16

Application closing date: 06.08.2021

We are looking to recruit several Tour Guide’s to work at St Andrew’s Stadium. Tour guides will ensure that our corporate guests receive the best customer service possible during a behind the sense’s stadium tour. Birmingham City FC welcomes over a thousand corporate guests on home match-days and has received awards for its match day hospitality.

Working on a seasonal basis solely on match days the successful applicants will be required to take a group of 20 corporate guests around the stadium. The tour includes walking around iconic areas in the stadium – The Tunnel, Dug Outs and Police Cells. The candidate will help deliver a first-class service to our guests and offer support and assistance to aid the overall enjoyment of their day at St Andrews ensuring that guests have a memorable unique experience during their visit to the Club.

Successful applicants will need to display:-

  • Enthusiasm
  • Knowledge of BCFC history
  • Excellent Customer Service Skills
  • Diplomacy
  • Good communication skills
  • Smart appearance (uniform will be provided)

We are looking for people who are would like to work for the majority of home matchdays. The standard shift is approximately six hours. Times are flexible as it depends on our clients needs. Hours are subject to change in line with the fixtures.

Applicants must be eligible to live and work in the UK.

Birmingham City FC is an equal opportunities and Disability Confident employer and welcomes applications from all sectors of the Community.