Term: Matchdays as required
Location: St. Andrew's Stadium, Birmingham
Minimum Age: 16
Application closing date: 06.08.2021
We are looking to recruit a number of Hosts and Hostesses to work within the prestigious hospitality areas of St Andrew’s Stadium. Hosts ensure that our corporate guests receive the best customer service possible. Birmingham City FC welcomes over a thousand corporate guests on home match-days and has received awards for its match day hospitality.
Working on a seasonal basis solely on match days the successful applicants will be required to help deliver a first class service to our guests and offer support and assistance to aid the overall enjoyment of their day at St Andrews ensuring that guests have a memorable unique experience during their visit to the Club. The role will primarily include offering general assistance and good customer service to our guests during the busy run up to kick-off during the match and post-match ensuring our clients receive satisfactory service and attention at all times.
Duties will include welcoming customers attending St Andrews on their arrival to the Stadium on match-day/s; directing guests to the relevant area, offering a helpful service at all times, answering questions or queries, directing their queries where necessary, and delivering the highest standard of customer service at all times.
Successful applicants will need to display:-
- Excellent Customer Service Skills
- Good communication skills
- The ability deal with difficult situations
- Smart appearance (uniform will be provided)
We are looking for people who are would like to work for the majority of home matchdays. The standard shift is approximately six hours. Times are flexible as it depends on our clients needs. Hours are subject to change in line with the fixtures.
Applicants must be eligible to live and work in the UK.
Birmingham City FC is an equal opportunities and Disability Confident employer and welcomes applications from all sectors of the Community.